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HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention Post Warranty Extended service agreement parts and labour 1 year on-site 24x7 response time: 4 h
Prijs: 599,65€ excl BTW
=
725,58€
incl BTW
Aantal:
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.
HPE Comprehensive Defective Material Retention (CDMR) allows you to keep all data retentive components. Before the actual replacement occurs, you must inform the authorized HPE support agent of your intention to keep the disk drive/data retentive component. You must also copy the information found on the label of the malfunctioning disk drive/component and provide it to Hewlett Packard Enterprise. The malfunctioning part will then be replaced.
Main Specifications
| Product Description | HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention Post Warranty - extended service agreement - 1 year - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Designed For | P/N: 751465-B21, 751465R-B21, 778720-B21, 778720R-B21 |
Product Features
Round-the-clock support
With service availability 24 hours a day, 7 days a week, customers can rest assured that support is always within reach. This comprehensive coverage ensures that assistance is available whenever it's needed, minimizing downtime and keeping operations smooth.
Rapid response
Featuring an impressive 15-minute response time, this service ensures that issues are addressed swiftly, ensuring minimal impact on your business operations. Quick and efficient, the service provides peace of mind in critical situations.
On-site convenience
Offering the convenience of on-site service, this plan ensures that both parts and labor are provided at your location. This eliminates the need for shipping equipment out for repair, significantly reducing wait times and getting your systems back up and running quickly.